User Experience Research

When you’re creating digital products, it’s essential to understand how your users think, feel and behave. Whether we take a lean approach or conduct detailed user research, we’ll discover what people need from your product.

Our User Experience Research Capabilities

Discovery

User Interviews

Personas

Journey Maps

A/B Testing

Surveys

Concept Testing

Performance Measurement

User Observation

Expert Reviews

Card Sorting

Usability Testing

Related Client Stories

DEPARTMENT FOR BUSINESS, ENERGY & INDUSTRIAL STRATEGY

Running a discovery to help the government change payment culture in the UK.

We ran a discovery phase, where we carried out research to identify various user needs, and uncovered valuable information on payment practices in the UK. Our research will not only help build the right digital service, but will also inform the policy.

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Queen’s Award for Enterprise

Rebuilding the prestigious award site to meet Government digital standards.

Through in-depth research, we rebuilt the service. The improvements met stringent government standards and made it easier for thousands of organisations to apply for the awards.

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Enterprise Nation

Helping the UK’s most active small business network deliver a great digital experience to their 70,000 users.

We conducted a code audit and made significant technical fixes to the site. Most importantly, we carried out thorough user research and made vital user experience improvements, delivering a website that better meets their business and member needs.

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TRUSSELL TRUST

Helping 1,000,000 people get emergency access to food.

Following extensive research, we developed a system that analyses data, frees up time for volunteers and helps clients access food without delays.

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SXT - Healthcare & Sexual Services Startup

Reducing the spread of STIs, with a patient-friendly digital partner notification tool.

Working closely with doctors and other health professionals, we developed a new digital service for SXT. The platform lets patients discreetly notify their partners about a potential infection, and helps clinics to meet their KPIs.

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Do you have a project in mind?

If you have a question or an idea then why not talk to our Client Service team via the form belowon the right.

or call them on: +44 (0) 20 3633 4573
or email: [email protected]

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